Account Delete

Ranthambore Trip: website, RanthamboreTrip app and RT Vendor app
Last updated: 11 November 2026

You can ask us to delete your Ranthambore Trip account and the personal data linked to it at any time. This page explains how to make the request, what we delete and what we have to keep.

How to request account deletion

1. Send an email to info@ranthamboretrip.com from the email address registered on your account.
2. Use the subject line Account Deletion Request.
3. Include:
   • your full name;
   • your registered mobile number;
   • your account type (Customer or Vendor);
   • your business name, if you are a vendor;
   • the reason for leaving (optional).
4. To protect your account, we may ask you to confirm the request by replying to our email or entering a one-time code (OTP) sent to your mobile number.

If you cannot reach your registered email, write to us from another email address with the details above. We will verify your identity before we delete anything.

What happens next

• We will confirm that we received your request within 7 days.
• Your account will be deactivated, and you will be logged out of the website and all apps.
• Your personal data will be deleted within 30 days of verification, except for the data listed under "What we keep".
• We will email you once the deletion is complete.

Before you request deletion

• Customers: any upcoming bookings or orders must be completed or cancelled first. Cancellations and refunds follow our Cancellation Policy and Refund Policy.
• Vendors: all open bookings and orders must be completed, cancelled or handed over. Any wallet balance you are owed will be paid to your registered bank account before closure. Any amount you owe the platform must be settled first.

What we delete

Customers

• Name, email address, mobile number and password
• Saved addresses, wishlist, cart and notification history
• App login tokens and notification tokens
• Reviews you wrote, which are deleted or made anonymous

Vendors

• Account details: name, owner name, email address, mobile number and password
• Your business profile, logo, photos and all listings (hotels, rooms, safari prices, taxis, products, rentals and services)
• Verification documents such as PAN, GST certificate, licences and registrations
• Bank account details, after your final payout
• Taxi driver and vehicle details
• Taxi live location data, which is deleted immediately
• App login tokens and notification tokens

What we keep, and for how long

Some records have to be kept by law, or to handle disputes, even after your account is deleted:

• Booking, order, payment, refund, commission, invoice and payout records: kept for the period required by Indian tax, GST and accounting laws, usually up to 8 years. These records keep only the details needed for the transaction, such as name, booking reference, amounts and dates.
• Security and fraud-prevention logs (such as login records and IP addresses): kept for up to 180 days.
• Data under an open dispute, chargeback or legal process: kept until the matter is resolved.

The data we keep is not used for any other purpose and is deleted once the retention period ends.

Deleting some data without closing your account

You can also ask us to delete specific data, such as old addresses, reviews, documents or photos, without closing your account. Email info@ranthamboretrip.com with the subject Data Deletion Request and tell us what you want removed. Taxi vendors can stop location sharing at any time by turning off "Online" in the RT Vendor app.

Contact

Ranthambore Trip
Sawai Madhopur, Rajasthan, India
Email: info@ranthamboretrip.com

For more details, see our Privacy Policy and Vendor Privacy Policy.